FAQs
Hydrating Performance SERUM
How much should I apply?
For best results, we recommend applying 2 pumps to the face morning and night.
Is it suitable for sensitive skin?
Yes, it is dermatologist created, suitable for all skin types and sensitive skin.
Is it fragrance free?
Yes, it is fragrance free.
Is it safe to use around the eyes?
Yes, it is safe to use around the eye area. Our safety testing includes ocular safety.
Is it pregnancy and breastfeeding safe?
Yes, it is pregnancy and breast-feeding safe, but we recommend consulting with a qualified physician or medical professional if you are pregnant or nursing.
Does it contain retinol?
It does not contain a traditional retinol. Instead it contains a new generation microalgae derived bioretinoid - for effective cell regulation and renewal without irritation.
How long does the 30ml bottle last?
This will depend on use. Based on the recommended usage for best results, it would be approximately 6-8 weeks.
What is the shelf life of the 30ml bottle?
Once opened, it will remain effective for at least 6 months.
SHIPPING AND RETURNS
Countries
We currently ship within Australia and international to the United States and New Zealand. We plan to make shipping available to other counties soon.
Shipping rates
Australia
For all orders within Australia, we provide complementary Australia Post Standard Shipping.
For expedited shipping, we offer Australia Post Express Shipping at rates provided at checkout.
United States and New Zealand
For orders to the United States and New Zealand, we offer Australia Post Standard or Express International Shipping at rates provided at checkout.
Duties, taxes and customs fees may apply, payable by the customer. We encourage customers to review local import regulations, as these may change from time to time.
Processing times
Orders are processed and shipped from Sydney, Australia. We aim to ship within 1-2 business days.
Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.
Delivery times
Once your order has been shipped, delivery times will depend on the selected service and your location.
Australia
Within Australia, Express Shipping takes up to 1-3 business days and Standard Shipping takes up to 2-6 business days.
United States and New Zealand
Outside of Australia, Express Shipping takes up to 3-5 business days and Standard Shipping takes up to 5-10 business days.
Orders may be subject to delays in customs pending particular items.
Returns
Full refunds or replacements are offered on all defective orders. Please email info@bonelliot.com as soon as possible with your order number, a detailed description and photo showing the fault. We will get back to you with information on how to proceed.
We do not accept returns for change of mind.